How to Upload Diags

To expedite troubleshooting for Flashgrid cluster related issues, diagnostic data collection is a mandatory step. The following document describes steps for collecting and uploading Flashgrid diags to the secure storage used by FlashGrid support.

  1. Check Flashgrid diags package version:

    #rpm -qa|grep diags
    
    flashgrid-diags-X.Y
  2. Refer to the corresponding link based on the previous output (X.Y numbers):

    Flashgrid Diags Version >=18.10
    Flashgrid Diags Version 18.04

Flashgrid Diags Version >=18.10

  • If you have Internet access, or proxy (if you use proxy, set it first):

    As root:

    # flashgrid-diags upload-all

    The above command will automatically collect diags from all cluster nodes and upload to the secure storage used by FlashGrid support.

  • In case, no Internet or proxy is configured, run:

    # flashgrid-diags collect-all

    and upload generated file manually using a secure upload form

Flashgrid Diags Version 18.04

Collect diagnostic data by running the following command on any node:

As root:

# flashgrid-diags --all

and upload generated file manually using a secure upload form